All correspondence for travel arrangements should be addressed to M/s.  SERVICES INTERNATIONAL, NEW DELHI at the given address.
 

For the services contracted, some advance payment should be made to hold the booking on confirmed basis & the balance amount can be paid either before your arrival   or upon arrival in INDIA – but definitely before the commencement of the services. Services International hold the right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service.
Besides above,  in certain cases like  Train Journeys, hotels or resorts bookings during the peak season (Christmas/ New Year) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS.  Please note that such payments are NON REFUNDABLE.
 

Advance payment can be made through Wire Transfer to our bank or through Mail Authorization through credit cards We accept American Express, Master and Visa Credit cards. Upon arrival in INDIA, the payment can be made in cash, travelers cheques or by credit cards. In case of payment through credit card, a small amount of bank processing fee would be applicable on the amount being paid by credit cards.
 

If the  money is  to be settled by American Express we will be    needing by fax the photocopy  of  your  credit  card from both the  sides and an  authorisation in the following format duly signed by you. Most of the time, in the photocopies the batch code on the card   does  not come  out clear. This is the four digit number  given   on  the  right  hand side  of the card  (just  above  the  card number). Please always mention this batch code number.

             The Director
             Services International
             25/8 Old Rajinder Nagar
             New Delhi 110060, India
               
             Dear Sir,
             I hereby authorise you to collect US$ ___ from my account against my American Express Card No _______,
             batch code no_______  expiry date is ____. My passport no is _____.
           
             This  amount is being paid for travel services being provided  to us.
            
             Thanking you.    
     
             (signature)  
 
             Name & address
 
             Office & Home phone nos
 

If the  money is  to be settled by Master or Visa card we will be   needing by fax the photocopy  of  your  credit  card from both the sides and an   authorisation in the  following format duly signed by you.

       The Director
       Services International
       25/8 Old Rajinder Nagar
       New Delhi 110060, India

           Dear Sir,    
           I hereby authorise you to collect US$ ___ from my account against my  Credit Card No _________________ ,
           expiry date is  ________. My  passport no is ________________. This   amount is being  paid for travel services
           being provided  to us.

           Thanking you.

           (signature)

           Name & address
 

In the event of cancellation of travel arrangements due to any reasons – we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing.  Cancellation charges would be as follows: -

• 45 days prior to arrival – No cancellation / Actual service cost would be charged, if any (like train tickets etc.)

• 15 days prior to arrival – 5% of the Tour +  Actual service cost

• 07 days prior to arrival – 10% of the Tour + Actual service cost

• 48 hours prior to arrival – 50% of the Tour + Actual  service cost

• Less than 48hours or No Show – No Refund

In case of Special Trains Journeys and/or  peak season hotel bookings,  a separate cancellation policy is applicable which we shall advise you as and when Applicable.

In case you cancel the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from  our suppliers of services i.e hotels/transporters etc. For unused hotel accommodation, chartered transportation & missed meals, guide services etc. there will be no refund.
 

All efforts will be made sincerely to maintain the contract made by our organization with its customers but there are always  possibilities of certain Items like airfares, entrance fee at the monuments or drastic increase in fuel costs etc. getting more expensive without any notice from the Govt. authorities.  In such FORCE MAJEUR, the difference in the cost would be borne by the customers. Services International, New Delhi act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by actual suppliers.

• All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being.

• Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

• We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blocades due to political unrest or any such incidents.

• We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or defaults, or any other causes beyond our control.

• We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client’s risk. Our transport is certainly Insured as per Indian Motor Vehicles Act and claims, if any, will be made as per the rules of the Insurance Companies in Indian Rupees.

Refund of the unutilized services, if cancelled in advance and paid for, will be made to the person who has actually made the payment To us.  Actual amount will be refunded after working out the figure on the basis of cancellation rules given above. Please be informed that The refund process may take from 2-4 weeks due to lengthy banking process.  If the refund is made to the credit card account OR to Bank account, the bank charges will be debited from the refund amount.